Diah Natalisa, Public Services Assistant, performs benchmarking related to public services in the field of border management United States – Canada on Wednesday (11/09).

NEW YORK – Utilities at the state border are crucial as they are the main gateway to state presence. To find out how good the border services are, Diah Natalisa, Public Services Assistant for the Ministry of Administrative Reform and Reform (PANRB), had the opportunity to visit the border between the United States and Canada on Wednesday (09/11).

The tour was conducted at Rainbow Bridge, one of the borders located in the Niagara Falls, Buffalo, New York area, which is managed by US Customs and Border Protection (CBP). Here, border services have used information technology to serve people wishing to cross national borders.

“We are studying how to apply information technology in border services, as it can reduce the time of the validation and verification process between passing citizens,” said MP Diah during the benchmarking related to the services authorities in the area of ​​border management.

Diah said that Indonesia, as a maritime country, is bordered by ten countries, of which seven countries have sea borders and three countries have land borders. There are three types of entry and exit points between countries, namely airports for air crossings and international ports for sea crossings. Regarding land crossings, there are eight border checkpoints.

National borders are also not free from problems, such as territorial boundary disputes, smuggling and illegal trade, to illegal migration. This is also suspected due to the lack of infrastructure at the border to deal with this problem.

“We hope to implement the application of information technology in the border services process, as implemented by the United States,” he continued.

During the visit, Rainbow Bridge Port Area Deputy Director Thomas Rusert said that since 2003, CBP has operated as an integrated border security agency and takes a comprehensive approach to management and border control. This is done by combining customs, immigration, border security and agricultural protection.

“To support this, US CBP utilizes the use of information technology which is very helpful in integrating various border services. 000 people, with both vehicles and pedestrians entering and leaving the United States and Canada,” said Thomas Rusert.

For those who want to cross the border of the two countries, it is enough to show the necessary information and the checks are carried out electronically in a few minutes. The public can also easily access information related to the procedures for crossing between countries that have been published through various media.

In providing services, CBP used Land Border Integrated Integration (LBI) technology to screen vehicles and goods that were created to improve border security. These technologies include License Plate Readers (LPR), Radio Frequency Identification (RFID) Readers, Vehicle Primary Client (VPC), and Cargo X-Ray Scan Portal.

LBI is designed to improve security measures on the processing of pedestrians, vehicles and goods checkpoints on border patrol. Apart from this, there is also an innovative Offsite Arrival Report Mobile (ROAM), which is a remote inspection technology innovation accessible to people using vessels while in port via an app, where arrivals can be tracked virtually.

Apart from this, border posts also play a role in supporting the economy and tourism by facilitating access to services, especially during the festive period. This is done through coordination, both with the United States and with Canada, linked to the ease of the process of crossing between the countries.

Thomas added that CBP provides services in different languages ​​as well as disability support services to accommodate services for diverse communities. CBP also has various complaint channels accessible through the website and telephone.

“Thanks to the integration of this technology, the performance of border services can be increased and there is a reduction in costs in the operational process, in order to create services that make it easier for citizens to cross to and from the United States and Canada,” concluded Thomas. (ald/HUMAS MENPANRB)